At The Hard Wood Man, we are committed to safeguarding your privacy and ensuring that your personal data is handled with care, transparency, and in compliance with the General Data Protection Regulation (GDPR). This Privacy Policy explains how we collect, use, and protect your information when you visit our website or interact with our services.
Who We Are
The Hard Wood Man specializes in designing, supplying, and installing bespoke wooden staircases, windows, doors, and porches. Our website address is: www.thehardwoodman.co.uk.
What Data We Collect
Personal Data
We collect personal data that you voluntarily provide, such as:
- Your name, email address, phone number, and postal address when you fill out contact forms, request a quote, or place an order.
- Details about your project requirements and preferences.
Usage Data
When you browse our website, we may collect information such as:
- Your IP address, browser type, operating system, and pages visited to enhance website functionality and user experience.
- Cookies to remember your preferences and improve navigation.
Cookies
We use cookies for analytics, performance tracking, and to personalize your experience. You can adjust your cookie preferences through your browser settings.
How We Use Your Data
We use your data to:
- Provide quotes, process inquiries, and fulfill orders.
- Personalize your experience with tailored recommendations.
- Improve our website and services through analytics.
- Send updates about your orders or respond to queries.
- Send occasional marketing communications (only with your consent).
Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Consent: When you provide explicit consent for us to contact you.
- Contractual Necessity: To fulfill a service or product request.
- Legitimate Interests: For business development and service improvement.
How We Protect Your Data
We implement industry-standard security measures, including encryption and secure servers, to protect your data from unauthorized access, alteration, or disclosure.
Who We Share Your Data With
We may share your data with:
- Trusted third-party service providers (e.g., delivery services, payment processors) to fulfill your order.
- Legal or regulatory authorities when required by law.
We do not sell or rent your data to third parties.
Your Rights Under GDPR
Under GDPR, you have the following rights regarding your personal data:
- Access: Request a copy of the data we hold about you.
- Rectification: Request corrections to inaccurate or incomplete data.
- Erasure: Request the deletion of your personal data (“right to be forgotten”).
- Restriction: Request limitations on how we process your data.
- Data Portability: Request your data in a machine-readable format.
- Objection: Object to the processing of your data for certain purposes.
- Withdraw Consent: Withdraw consent for data processing at any time.
To exercise these rights, please contact us at sales@thehardwoodman.co.uk.
Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations.
Where Your Data Is Stored
Your data is stored on secure servers located within the UK or the European Economic Area (EEA). If data is transferred outside the EEA, we ensure it is protected under GDPR-compliant agreements.
Automated Decision-Making
We do not use automated decision-making processes that may significantly impact you.
Third-Party Content
Our website may include links to external websites or embedded content (e.g., videos, maps). These third-party websites may collect your data independently. We are not responsible for their privacy practices.
Changes to This Privacy Policy
We may update this policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page, with the revision date clearly stated.
Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:
The Hard Wood Man
Email: sales@thehardwoodman.co.uk
Phone: +44 7886 034940
Address: 24 Buckland Road, Leicester, United Kingdom, LE5 0NT
Effective Date: 08/01/2025